Returns & Refunds

1. Returns

You have 15 days from the date of delivery to return an item. To be eligible for a return, the product must:

• Be unused and in good condition.
• Have proof of purchase (order number, receipt, or invoice).

To initiate a return, please contact our customer support with your order details. Once your return is approved, we will provide instructions on how to send the item back to us.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Approved refunds are processed automatically.
• Credit applied to your original payment method.
• Processing time: 5-10 business days.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom or special-order items.
• Products that have been damaged due to misuse or improper installation.

4. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product was defective or damaged upon receipt.

• We recommend using a trackable shipping service.
• Consider purchasing shipping insurance for valuable items.
• We cannot guarantee receipt of your returned item without tracking.

5. Exchanges

We only replace items if they are defective or damaged.

• Exchange available for the same product only.
• Contact us at support@help.asasforge.com for exchange requests.