At ASAS Forge, we stand by the quality of our stainless steel products and strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple return and refund process.
1. Returns
You have 15 days from the date of delivery to return an item. To be eligible for a return, the product must:
- Be unused and in good condition.
- Have proof of purchase (order number, receipt, or invoice).
Original packaging is not required for returns, but we recommend securely packing the item to avoid damage during return shipping.
To initiate a return, please contact our customer support at [insert email] with your order details. Once your return is approved, we will provide instructions on how to send the item back to us.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or special-order items.
- Products that have been damaged due to misuse or improper installation.
4. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product was defective or damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@asasforge.com.
6. Contact Us
If you have any questions regarding our refund and return policy, please reach out to us at info@asasforge.com or (021) 32773883.